Just because someone makes it to your website, that doesn't mean they're going to stick around.
A lot of online business struggle with a high bounce rate, as potential customers pop in, take a look around, and then leave as quickly as they came.
In some cases, there's a problem you need to fix that's driving away your hard-earned traffic.
Your web design might be confusing and inintuitive, making it hard for people to find what they're looking for. You might also have pages without a strong CTA, or poor product photography, or any of a number of issues.
But if those kinds of problems aren't the cause of your visitor retention problems, you might want to take a different approach.
HelpFlow is a customer service tool that's designed to help keep visitors on your website as long as possible, ideally increasing the likelihood that they'll make a purchase.
It basically makes the first move, actively asking each visitor if there's something they need.
Like a sales associate in a brick and mortar retail store, but with online chat instead, it can help prevent your visitors from leaving too soon.
A recent article from Entrepreneur explains how HelpFlow works.
HelpFlow is all about keeping customers on your website.
This software understands that attracting plenty of traffic to your website doesn’t necessarily translate to having a lot of paying customers.
In fact, 96 percent of those prospects leave your site without contacting you or buying anything.
The solution?
Instead of waiting for customers to contact you, take the initiative and reach out.
Ask customers if they have any questions or concerns.
With HelpFlow’s live-chat software and data-driven approach to expertise, contacting your clients has never been easier.
What makes HelpFlow stand out from other live-chat services is its attention to detail.
When you sign up for its services, the team helps you and your business with every on-boarding step.
This includes learning the specifics of your business, to provide a personalized live-chat experience.
You can find more great customer retention and customer service tools over at Entrepreneur.
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